Customer Testimonials

This section lists customer testimonials and excerpts from emails regarding recent BDT led projects.

"The Practice Management Reporting system is an incredible asset to the practice..."

Scott Comeau, MBA, CHFP
Controller - Faculty Practice
Fletcher Allen Health Care

"Good news on the referral management side... we are now able to remove 1 FTE and transfer the employee to our pre-reg group as a result of the savings from your reports..."

Michele Sweeney,
Sr. Director, Patient Access Services
UMass Memorial Healthcare

"This report is great - it clearly identifies errors in registering Medicaid patients- that shouldn't occur if registrars are checking NEHEN...Thanks..."

Rick Hollis,
Director, Admitting and Registration
Cambridge Health Alliance

"the system you created is incredible. It's better than most of the packaged applications on the market......"

Kathy Akerson,
Project Manager, Information Systems
Massachusetts Eye and Ear Infirmary

"...Dean has done an outstanding job in bringing up the NEHEN system at CHA, and we appreciate all his efforts...."

Allison Bayer,
Senior Vice President/Chief Operating Officer
Cambridge Health Alliance

"This is a great report - a lot has been accomplished around this initiative to date. Thank you and the team for your efforts to date. It has been an example of how people from across all of our hospitals and IS organization can work together and make improvements that will benefit the entire system...."

Bob Gauthier
Director, Planning and Business Analysis
Caritas Christi Information Services

"I believe Dean and the rest of the NEHEN group need to be proud of how quickly one piece of information was found that would help us improve, how everybody picked up on the importance and how quickly a report was improved and information rolled out. 

I consider this group one of the Best Teams at CHA in terms of meeting rollout deadlines, improving the tools available to staff and the reporting that is created.  The communication and the training this group has created has gone a long way to improving registration quality at CHA (and ultimately will reduce denials and improve collections and customer service)...."

Bill Prodouz
Director of Revenue Cycle
Cambridge Health Alliance

"Thanks very much for this fast and thorough investigation and clarification.
Your efforts are greatly appreciated.

Craig Fletcher
Director, Information Systems
Caritas Good Samaritan Medical Center

"We have a lot of incorrect Tufts policy numbers in Meditech and Epic. The additional information in the Eligibility Exception report will be a big help. Thanks to Dean Romano for a proactive and timely resolution..."

"...We now have a great tool at our fingertips to verify Medicare... Thanks to Dean and all at IT who supported this request from the NEHEN project team in such a timely way...."

Maryann Heuston
PO Special Projects Manager
Cambridge Health Alliance

"...let me point out that this may be one of the most significant projects implemented here at CHA in terms of operations improvement. We all should be very proud of how this was conceived, implemented and rolled out and how many transactions are now being processed via NEHEN each month. Congratulations to the whole NEHEN implementation team...."

Bill Prodouz
Director of Revenue Cycle
Cambridge Health Alliance

"Well Done!!!!
We are pleased with the product to date and look forward to increased functionality in the near future.

Ken Lucas
Director, Patient Accounting
Caritas Carney Hospital

"This new system is really saving hours of valuable time that can be spent with patients... You have done such a great job getting this report going which saves hours and hours of time spent running numbers on individual payers...."

Susan Mahoney
Utilization Manager
Cambridge Health Alliance